Our products are digital software and content, delivered instantly. This policy explains when you can get your money back.
No automatic renewal
Plans are paid manually for one month at a time and never renew automatically, so there is nothing to cancel. If you stop paying, access ends when your current month ends.
Refunds
- Before activation: if you haven't activated your EA licence, received indicator access or connected the copier, you can ask for a full refund within 7 days of purchase.
- After activation: because the software and content are delivered in full once activated, payments are non-refundable after activation, except where required by law or described below.
- Duplicate or mistaken payments, such as paying twice for the same plan, are refunded in full.
- If the service doesn't work: if a product doesn't work as described and we can't fix it within 7 days of your report, we will refund the unused part of your current period.
What is not refundable
Trading losses, prop firm challenge fees, broker, VPS or TradingView costs, and losses from breaching a broker's or prop firm's rules are not refundable, whatever the cause. Performance below the backtest is not a reason for a refund; the results shown are hypothetical and not guaranteed.
How to ask
Email support@tradedgepulse.com with your order email and reason. Approved refunds go back to your original payment method within 5–10 working days, depending on your bank or payment provider.